Subscribe Us

Activity Complete your project charter Assignment Answer

Activity Complete your project charter Assignment Answer


Activity Complete your project charter Assignment Answer


Peer-graded Assignment: Activity: Complete your project charter


Follow My Steps


  • Create Google Doc File or  Ms word file
  • Copy & Paste




Project Charter: Menu Tablets

 

 

DATE: [01/06/2022]


 

Project Summary

The project will develop and implement a new tablet menu disposed at the Sauce & Spoon North and Downtown restaurant supporting the business growth, improving the service quality and customer digital experience.

 

Project Goals

     Implementing the pilot at the beginning of quarter two in both restaurants.

     Increase appetizer/cocktails sales at 10% using add-on and offering cupons at North restaurant at the end of June (end of Q2).

     Increase appetizer/cocktails sales at 20% using add-on and offering cupons at Downtown restaurants increasing at the end of June (end of Q2).

     Increase average check value from $65 to $75 by the end of June by selling 15% more appetizers and specialty beverages.

     Increase the overage daily guest counts by 10% by the end of June decreasing the overage table turn time by 30 minutes.

     Reduce the food waste by 25% by the end of June by creating a feature for direct communication between the guest and kitchen.

     Train the staff on the new system by the beginning of quarter two.

     Integrate, configure and test properly the new system with the existing by the beginning of quarter two.

      Improve the restaurant rating between 4.5 and 5 stars  by offering digital experience to customer using tablets by the end of quarter 2.

 

Deliverables

     Project Charter.

     Application/software layout and resources.

     Application/software design and information (menu).

     Add-on for appetizers/cocktails and coupons feature.

     Application/software Third party integration.

     Equipment delivery and installation.

     Staff training.

     Clear data points to track metrics at the end of June.

 

 

Scope and Exclusion

In-Scope:

     Training materials

     Hardware and software implementation across locations

     Maintenance up to the end of the year (EOY)

     Website and menu design update

     Data result analysis

 

Out-of-Scope:  

     Companies policy adjustment.


 


Benefits & Costs

Benefits:

        Increase the company profit.

        Reduce the company expenses with staff and turnover.

        Reduce the company expenses with food waste.

        Improve the customer experience.

        Improve the food and service quality.

        Reduce the human error in ticketing.

        Facilitate the onboard training.

        Real data points to track metrics and measure success.

 

 

Costs:

        Training material fees: $10,000

        Hardware and Software implementation across locations: $30,000

        Maintenance (IT fees through EOY): $5,000

        Update website and menu design fee: $5,000

        Other customization fees: $ 550


 

Appendix:

     Raising the average check total will be an answer about the plan to encourage customers to order more appetizers by a 15% average. Alex (General Manager, Downtown) believes that can increase in 20% when Gilly (General Manager, North) believes that will not have any increase at his restaurant due the public. 

 

     The payroll reallocation was discussed but still not a goal due the uncertainty. As discussed with Deanna (Email: Project Goals)  and Alex (Meeting: Decreasing Guest Time) we need more data to create a clear and measurable goal.

 

     The goal “Reduce guest wait time'' was canceled due its correlation with the goal “Decrease the overage table turn time by 30 minutes” and can be measured by this point. This alignment was discussed in a meeting with Alex, Gilly and informed Deanna.

 

     A new goal may be added after Carter (Executive Chef) provides specific metrics for measuring the improvement of the satisfaction of the kitchen staff.